This error indicates an issue with the network and is preventing your chapter from being downloaded.
The common culprit of this error is due to restrictions on your local security and network settings, firewalls, proxy etc.
It is best to involve your IT department for swift resolution. The following information may help your IT department to resolve the issue:
- Whitelist *ctrlprint.net.
- TransferManager.exe and InDesign.exe or InCopy.exe must be allowed access to *ctrlprint.net. All communication is done using HTTP GET and POST via HTTPS (port 443).
- CtrlPrint does not currently support automatic configuration via PAC or WPAD.
- CtrlPrint supports HTTP, SOCKS4 and SOCKS5 proxy.
- CtrlPrint supports Anonymous, Basic, Digest and NTLM authentication.