Troubleshooting CtrlPrint

• I Forgot My Username
• Help with Two-factor Authentication
• Open an InDesign File from the Temp Folder with InCopy
• Could Not Save Upload Info
• Who is My CtrlPrint Administrator?
• Yellow Sticky Notes in Clean PDFs
• Installing Fonts (Windows)
• Missing Plug-ins - CtrlGlobalUtils.InDesignPlugin
• I Need a New User Password
• Low Resolution Images in PDFs
• Missing Fonts
• Review Page Appears Blank – How to Fix It
• Unable to Add Certain Users to a Project
• Remove Users From a Project
• Troubleshooting 101 (Common issues)
• A User has Forgotten Their Login Details
• Error Downloading Parameter File - Download Stops at 5% or 8%
• Missing Notes in PDFs
• The Toolbar has Disappeared
• Error: The chapter is not checked out, and can't be uploaded to the server.
• The Cursor Does Not Let Me Edit Text
• Error: The chapter token is not valid: (HTTP 401)
• Add or Create Custom PDF Presets (.joboptions) and Download Existing PDF Presets from Projects
• I Cannot See Text or Images in the Document
• Solved: I have a new phone and can't log in using 2FA
• I Get a Login Screen or 7 Day Trial Message Every Time I Open InCopy
• Failed to Locate the Application - The Application Is Missing
• Insert Text or Table Button is Greyed Out
• Solved: No apps are installed to open this type of link (ctrl)
• Plug-ins Issue With Version InDesign 19.4 (Mac Only)